Last Updated: April 2026
 

The Twisted ZenStone™ (“The Twisted ZenStone,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when using our website, placing an order, or contacting us.

This website is operated in the United States and is intended for U.S.-based users.

​

1. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide when you:

• Place an order

• Submit a contact or inquiry form

• Request a custom commission

• Subscribe to updates or newsletters

• Communicate with us by email or website messaging

• Participate in promotions or surveys (if offered)

This information may include:

• Name

• Email address

• Billing address

• Shipping address

• Phone number

• Order details

• Commission request details

• Messages or communications you send to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through Wix platform tools, cookies, and analytics technologies, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referring website or source

• Approximate location data (such as region or country)

• Site interactions and browsing behavior

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide shipping and delivery updates

• Respond to questions or customer service requests

• Manage commission inquiries and projects

• Improve website performance and customer experience

• Detect fraud, abuse, or unauthorized activity

• Maintain accounting, tax, and business records

• Send updates or promotional communications if you opt in

• Comply with legal obligations

3. How Information Is Shared

We do not sell or share personal information for third-party marketing.

We may share information only as reasonably necessary with:

• Payment processors (to complete transactions)

• Shipping carriers (to deliver orders)

• Website service providers such as Wix, hosting, analytics, spam/security tools, or ecommerce support services

• Professional advisors (accounting, legal, tax) when necessary

• Government or legal authorities when required by law or to protect rights, property, or safety

4. Payments

Payments are processed through third-party payment providers, available at checkout:

• Credit or debit cards

• PayPal

• Apple Pay

• Google Pay

• Other approved payment methods offered through Wix Payments or connected processors

We do not store full payment card numbers on our servers.

Payment providers process your information according to their own privacy and security policies.

5. Cookies, Analytics & Tracking Technologies

Our website uses cookies, pixels, and similar technologies through Wix and integrated tools to:

• Keep the website functioning properly

• Remember preferences or cart contents

• Measure traffic and usage trends

• Improve performance and design

• Prevent fraud or abuse

You may manage cookies through your browser settings. Disabling cookies may affect site functionality.

Analytics

We may use website analytics tools provided by Wix or connected services to understand traffic patterns and improve the website.

6. Data Retention

We retain personal information only as long as reasonably necessary for purposes such as:

• Completing transactions

• Customer support

• Tax and accounting records

• Fraud prevention

• Legal compliance

• Resolving disputes

Retention periods may vary depending on the type of information and legal requirements.

7. Your Privacy Rights

Depending on where your location, you may have rights regarding your personal information, including the right to request:

• Access to information we hold about you

• Correction of inaccurate information

• Deletion of eligible information

• Information about how data is used

• Opt out of marketing emails

To make a request, contact us using the business email listed on the website.

We may need to verify your identity before processing certain requests.

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have rights under California law, including the right to request:

• Categories of personal information collected and sources of collection

• Business purposes for use

• Categories of third parties disclosed to

• Access to specific information (subject to exceptions)

• Correction of inaccurate data

• Deletion of eligible data

• Equal service and pricing regardless of exercising privacy rights

We do not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.

California residents may submit requests using the contact information listed on this website.

9. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Users may visit our site anonymously where technically possible.

• This Privacy Policy is accessible from our website footer or similar location.

• Changes to this policy will be posted on this page with an updated effective date.

Do Not Track Signals

Because there is not yet a universal standard for browser Do Not Track signals, our website may not respond to all Do Not Track requests.

10. Security

We use reasonable administrative, technical, and platform-based safeguards (including Wix infrastructure) to help protect information. However, no internet transmission or storage system can be guaranteed 100% secure.

11. Children’s Privacy

This website is intended for a general audience. We do not knowingly collect personal information from children under 13. Purchases must be made by adults age 18+ or the age of majority in their state.

12. Third-Party Links & Services

Our website may contain links to third-party websites, payment services, social media platforms, or embedded tools. We are not responsible for the privacy practices of those third parties.

13. United States Use Only

This website is intended for users located in the United States. Orders are currently limited to U.S. customers unless otherwise stated.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates become effective when posted to this page. The “Last Updated” date reflects the latest version.

15. Contact

For privacy questions or requests, please contact The Twisted ZenStone™ using the business email listed on this website.